Thursday 08.11.2018.

08:30 – 09:00

Arrival and registration of participants

09:00 – 09:25

Welcome speeches

09:25 – 09:30

Presentation: 130 years of tourism in Crikvenica

Part I – 09:30 – 11:30

  1. Is Kvarner as a tourism destination following the EU scenarios for health tourism development?Milena Peršić, PhD, Full Professor at the Faculty of Tourism and Hospitality Management, Croatia
  2. Developing a medical travel strategy for a hospital or clinicKeith Pollard, Editor in Chief of International Medical Travel Journal (IMTJ), Executive Chairman of LaingBuisson International, Great Britain
  3. Experience Malaysia Healthcare, Embrace Malaysian HospitalitySherene Azli, CEO of the Malaysia Healthcare Travel Council (MHTC), Malaysia
  4. How to use TRUST in building the brand of your country, hospital, and peopleIlan Geva, President of the Ilan Geva & Friends, USA
  5. Questions & Answers

11:30 – 12:00- Coffee break and networking

Part II – 12:00 – 13:30

  1. Understanding Chinese perceptions toward Croatia medical tourism: a fishbein model based on competitive analysis– Christine A Lai, PhD, Professor at the State University of New York Buffalo State, USA
  2. University Eye Hospital Svjetlost – from a single practitioner office to an international  chain of eye care centers– Nikica Gabrić, Founder and director of the eye clinics Svjetlost, Croatia
  3. A global patient stream turning online – the key ingredients to grow your patient baseMartina Viduka, Clinic Relationship Manager at Qunomedical, Germany
  4. France Surgery – the Key to SuccessCarine Briat-Hilaire, CEO and Co-founder of France SURGERY, France
  5. Development of international cooperation in the Lublin Medicine Cluster in the field of scientific research and innovation in medicine, health and education– Dariusz Matosiuk, Vice-Rector for science at the Medical University of Lublin, Poland
  6. Questions & Answers

13:30-14:30- Lunch

Part III – 14:30 – 16:00

  1. The importance of revenue management in health/SPA resorts: evidence from Croatia – Dubravka Vlašić, Assistant Professor at the Faculty of Tourism and Hospitality Management, Croatia
  2. Attracting International PatientsDaniel Coulton-Shaw, Co-Founder of Global Clinic Rating, Co-Founder of Smile Clinic Slovakia, Slovakia
  3. Accreditation in healthcare organizations: nice to have or mandatory?– Claudia Mika, Founder and CEO of Temos International, Germany
  4. Increasing the visibility of the Croatian health tourism offer elements on the Internet Saša Petković, Marketing Expert, Croatia
  5. Building your reputation online– Ognjen Bagatin, CEO of Poliklinika Bagatin, Croatia
  6. Questions & Answers

16:00 – 16:30- Coffee break and networking

Part IV – 16:30 – 18:00

  1. The financial effect of health tourism in the European Union- Hana Paleka, Assistant at the Faculty of Tourism and Hospitality Management, Croatia
  2. Quality management strategy for foreign patients– Lutz Lungwitz, President of the German Medical Wellness Association and International Medical Wellness Association, Germany
  3. EU CERTEH 28– Primarius Vlasta Brozičević, Polyclinic Terme Selce, Croatia
  4. Expectations and needs of German medical spa guests. What provider should consider. – Insights from a specialised Consultant and OTA– Franz J. Biesel, COO of Kuren & Wellness and Medical Spa Expert and Consultant, Germany
  5. Essential Factors In The Development Of A Successful Health Destination– Michael Wallace, Medical Spa & Wellness Expert, Consultant, Speaker, Lecturer, Hungary
  6. Questions & Answers

Friday 09.11.2018.

Workshop- 09:30-11:00

Clinic Reputation = Clinic Revenue- Daniel Coulton-Shaw, Co-Founder of Global Clinic Rating and Co-Founder of Smile Clinic Slovakia

11:00-11:30- Coffee break and networking

Workshop- 11:30-13:00

Going further with the continuum of care : from the early beginning to the digital health solution- Carine Briat-Hilaire. CEO and Co-Founder of France Surgery