Thursday 07.11.2019.

08:30 – 09:00

Arrival and registration of participants

09:00 – 09:30

Welcome speeches

Part I – 09:30 – 11:15

  1. 30 Years of Polyclinic Terme Selce– Primarius Vlasta Brozičević, Polyclinic Terme Selce, Croatia
  2. Successful Tourism– Doug Lansky, tourism development thought leader, USA
  3. Quality and competitiveness of Kvarner’s health tourism services Milena Peršić, PhD, Full Professor at the Faculty of Tourism and Hospitality Management, Croatia
  4. Media relations– Ermina Duraj, Head of the Public Relations and Protocol Department of Primorje-Gorski Kotar County, Croatia

11:15 – 11:45- Coffee break and networking

Part II – 11:45 – 13:45

  1. Medical tourism– Mario Škugor, MD, FACE, Catherine and Edward Lozick Chair in Endocrinology and Metabolism and Director of Education at Cleveland Clinic, USA
  2. Introduction to Mayo Clinic Model of Care: Quality, Education and Research Collaboration- Rahul Kashyap, MBBS, MBA,
    Assistant Professor of Anesthesiology at the Mayo Clinic, USA
  3. The interactions of policy, strategy & health tourism- Mate Car, MD, Deputy Minister, Ministry of Health of the Republic of Croatia, Croatia
  4. Aesthetic medicine in health tourism- Željko Rotim, PhD, DMD, President of the Croatian Sociaty for Esthetic Medicine, Croatia
  5. European Patient experience & Innovation Congress Ognjen Bagatin, CEO of Poliklinika Bagatin, Croatia

13:45-14:45- Lunch

Workshop I- 14:45 – 15:45

Destination Development Lab- Doug Lansky, tourism development thought leader, USA

Workshop II- 16:00 – 17:00

Creative Problem Solving-  Doug Lansky, tourism development thought leader, USA

21:00- Social gathering „Healthy party“ 

Friday 08.11.2019.

Part III – 09:30 – 11:15

  1. Accreditation: What It Can and Cannot Do for Hospitals and ClinicsElizabeth Ziemba, President and Founder of Medical Tourism Training, USA
  2. The Future of Health Tourism Is In Your Hand; How personalization and digitization changes the patient experience?Irving Stackpole, President of Stackpole & Associates, USA
  3. Integrated quality management at the destination – Croatia– Đurđica Šimičić, Owner of the company Feel IQM and consultant in health tourism, Croatia
  4. Developing Croatian Medical Tourism: Potential and Reality – A Foreign Resident View– Paul Bradbury, CEO of Total Media Cluster, Great Britain

11:15 – 11:45- Coffee break and networking

Part IV – 11:45 – 13:15

  1. Building brand futures- Marc Ortmans, brand strategist, Great Britain
  2. I know your website generates visits to your clinic, but do you?– Robert Petković, Certified web analyst and Google Analytics expert, Croatia
  3. TOMAS – Health Tourism 2018: Attitudes and Expenditures of Visitors to Croatia– Neda Telišman Košuta, Senior associate at the Institute for Tourism in Zagreb, Croatia
  4. Hyperbaric oxygen therapy in clinical practice in Croatia and Primorje-Gorski Kotar County Dejan Andrić, MD, CEO of Polyclinic for baromedicine Oxy, Croatia

13:15 – 14:30- Lunch

Workshop- 14:30 – 16:00

Competition within Clusters- Elizabeth Ziemba & Irving Stackpole, USA