Schedule 2016.

Thursday 17.11.2016.

9:00-9:30

Arrival and registration of participants

9:30-10:00

Welcome speeches

Part I – 10:00

1. Non medical measures for improving hospital stay – Prof. Davor Štimac, MD, PhD, Chief Executive Officer of the University Hospital Center Rijeka, Croatia
2. Special hospitals in health tourism – Prof. Viktor Peršić, MD, PhD, Director of the Thalassotherapia Opatija, Croatia
3. Medicine, tourism and the economy are closely related branchesVlasta Brozičević, MD, Deputy General Manager – Head of the Department Polyclinic Terme Selce, Croatia
4. Physiotherapy in practice based on scientific evidenceSanja Tomić, dipl. physio., Head of the Department of Physiotherapy – Thalassotherapia Crikvenica, Croatia

5. Session Sponsor – Jadran d.d. Crikvenica, Croatia (presentation)

Questions & answers (10 minutes)

Coffee break – 11:30

Part II – 12:00

1. Strategic plan for tourism development Kvarner their strategic and operational marketing plan from 2016 to 2020 – The role of health tourism – Prof. Branko Blažević, PhD, Faculty of Tourism and Hospitality Management, Opatija, Croatia
2. International cooperation of clusters – a common path to success – Marzena Strok-Sadło, Senior Adviser – Klaster Lubelska Medycyna, Poland
3. The medical tourism destination – the secret of success and the recipe for failure – Keith Pollard, CEO – Intuition Communication Ltd, Great Britain
4. Medical versus Wellness? – status and outlook of the wellness tourism at the example from Germany – Marketing and customer Issues – Lutz Lungwitz, President – German Medical Wellness Association, Germany
5. Developing strategies for GCC Markets – Dr. George Davis, MBA (Germany), Head International Business – Saudi German Hospitals Dubai

Questions & answers (10 minutes)

Lunch break – 13:30

Part III – 14:30

1. Look at the big picture – Verbal and nonverbal communicating for healthcare professionals – Igor Mošič, CEO – N2SED Ltd., Croatia
2. Building a Destination Brand – Ilan Geva – Ilan Geva & Friends, Medical Travel Insight, The University of Chicago, DePaul University, Chicago, USA
3. Online advertising in health tourism – Ing. Miroslav Varga, PPC quality control manager at Escape Ltd., Croatia
4. Wellness for the brain – Milan Krajnc, psychotherapist/crisis captain – to Be Institute, Slovenia

5. Session Sponsor – Alen Stranjik – The Adult Education Institution Ambitio, Croatia (presentation)

Questions & answers (10 minutes)

Coffee break – 16:00

 Part IV – 16:30

1. EU financial instruments for development of tourism – Dražen Žgaljić, PhD, assistant at Faculty for Maritime Sciences in Rijeka, CEO at Logoteam d.o.o., Croatia
2. Why medical tourism certification as a complementary qualification to your QMS? – Dr. Claudia Mika, Managing Director – Temos International GmbH, Germany
3. How and Why Self Funded Employers are Implementing Medical Travel Into Their Insurance Plans – Morgan Pile, CES, GBDS, Executive Vice President – Strongside Solutions, USA
4. New Era Medicine: wellbeing, medical wellness and concierge medicine? – Gordana Kalan Živčec, MD, PhD, Medico Veritas d.o.o., Slovenia
5. EHTTA Daruvar Thermal Spa – cures soul and body – Marcel Medak, univ. spec. oec., director of Daruvar spa Special hospital for medical rehabilitation, president of Community Health Tourism in Croatian Chamber of Economy, Croatia

Questions & answers (10 minutes)

Friday 18.11.2016.

9:30-12:00

Workshop B2B

12:15

Guided tour of health institutions in the Kvarner County for interested participants